1. Shipping Area
We ship within Finland, to selected countries within the European Union and worldwide.
Available delivery options and prices are shown at checkout based on the delivery address.
2. Shipping Method
Orders are shipped via Posti, Matkahuolto or partner carriers depending on the destination.
3. Shipping Costs
Shipping costs are calculated based on delivery location and are shown clearly at checkout before payment.
Finland:
- Pickup point (Matkahuolto) — €5.70
- Pickup point (Posti) — €5.90
- Home delivery (Posti) — €12.90
- Home delivery (Matkahuolto) — €13.40
Baltic Countries (Estonia, Latvia, Lithuania):
- Pickup point (Matkahuolto) — €7.99
- Pickup point (Posti) — €9.29
Europe:
- Standard delivery GLS — €14.90
Rest of the World:
- Standard delivery Posti EMS — €27.97
All shipping costs are clearly displayed before payment is completed.
4. Free Shipping
We offer free shipping on orders over €99.
Applied automatically at checkout
Available depending on delivery region
5. Order Processing Time
Orders are usually processed within 1–3 business days after payment is received.
Processing times may vary during peak periods or holidays.
6. Delivery Time
- Finland: 1–5 business days after dispatch
- EU & international: delivery times vary depending on destination and carrier
Delivery times are estimates and may be affected by external factors beyond our control.
7. Temperature Sensitivity
Chocolate is sensitive to temperature. During warm weather or heat waves, minor melting or changes in texture may occur during transport despite careful packaging.
Such changes do not affect product safety or edibility and do not qualify for a refund.
Customers are advised to collect their parcel promptly upon delivery.
8. Incorrect Address & Failed Delivery
The customer is responsible for providing accurate and complete delivery details.
Orders lost, delayed, or returned due to incorrect address information or failure to collect the parcel are not eligible for a refund.
Additional shipping costs may apply for re-delivery.
9. Delays & Force Majeure
We are not responsible for delays caused by events beyond our reasonable control, including carrier delays, weather conditions, strikes, customs procedures, or governmental actions.
10. Contact
For delivery-related questions, please contact us at:
tastesoffinland.sales@gmail.com